Hi, Is it possible to upgrade the PCCE version 10 to start in Side B first. Then if upgrade of Side B is monitored successful, we can go ahead on the upgrade of Side A. if this is possible, do you have any procedure or links that I can follow for the...
Hi All, Appreciate your kind assistance or any ideas. We have this client request new formula for UCCX. Is this feasible? Also is ACW is available in UCCX? If yes, where do we configure this. Talk Time + Hold Time + Wrap up time + Not Ready Time (ACW...
Hi,
I have this situation where from the CUIC reports, agent not ready code is 4. There is also not ready reason code 3 and 2. Upon checking from the cisco documentation, there is no such not ready reason code 2,3, and 4. Can anyone tell me if what...
Hi,I have this situation where from the CUIC reports, agent not ready code is 4. There is also not ready reason code 3 and 2. Upon checking from the cisco documentation, there is no such not ready reason code 2,3, and 4. Can anyone tell me if what ar...
Hi,
We would like to seek your expertise on this please. One of our client is asking if wget –O – can be used or this command is possible to input in Cisco Servers . If yes, do you have any ideas on how we are going to do it?. They need to install a...
Hi jonathan,yes it is a contact center such as UCCX. You are saying that in order to input this kind of command we need to have a root access. And I think only Cisco TAC engineers have root access to these servers. Is it possible to open a TAC case ...
