About gmoore

gmoore · 05-08-2017

Hello,I have a client that is upgrading to CCX 11.5 and thus moving from the thick supervisor desktop to the finesse client. As I understand it, and from a bit of poking around, the finesse client does NOT have the same live reports available out of...

gmoore · 04-28-2017

Hello all,This is my first post on DevNet (yay)! Here is my problem, though, it's very possible that I am doing something wrong.I've written a windows service that starts up and subscribes to a number of nodes related to finesse. My issue is that u...

gmoore · 05-02-2017

Thanks Denise, you are awesome!

gmoore · 05-01-2017

Thanks a lot, in the meantime, I have a workaround, but I will be very interested if 11.6 adds this functionality.Is there a place that I can vote this up as a needed additional feature?Thanks!

gmoore · 05-01-2017

Denise,Thank you for the reply. I just want to make sure I understand.These are the possible agent states as I understand them (xml element <Update><data><user><state>):LOGINNOT_READYREADYRESERVEDTALKINGWORKLOGOUTI would expect to see the following ...

Member Since	‎04-07-2017 01:55 PM
Date Last Visited	‎04-16-2018 02:52 AM
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Upgrade from thick client to finesse

System reason code not being passed in jabber/finesse node subscription

Re: System reason code not being passed in jabber/finesse node subscription

Re: System reason code not being passed in jabber/finesse node subscription

Re: System reason code not being passed in jabber/finesse node subscription