If I want to use Cisco Remote Expert mobile with OTT WebRTC only (no SIP) for Voice, do I still need CUBE and CUCM? Are there deployment guidelines for this ?
I am using Poster for consuming SocialMiner APIs. I am using Create Campaign API, Following are the URL, HTTP method and HTTP request which i am using for the API.URL: http://192.168.200.163/ccp-webapp/ccp/campaignActions: POSTContent Type: applicati...
Call Parking transfers the call to an IVR port (IP-IVR or CVP) and Not to the agent queue .
Currently we have two standard reports as a part of our solution, i.e. agent wise and a detailed report. We can also provide another one for abandoned calls...
Hello Jarod,
Sorry I didn't read the entire communication and I misunderstood the requirement. As Andreas mentioned, we could forward a voice call from an agent to an IVR port (with a Finesse gadget that would look much like what you did), using the ...
Hi Jarod,
Expertflow has a Voicemail gadget that shows a list of all unhandled recordings to available agents.
A caller can leave the voicemail message through an IVR application (or while waiting for an agent in queue). The recording is stored on ...
Hi Piyush,
Call ID will remain same so there would not be two different calls rather a single call with multiple call legs. We will show in our "Detailed Report" that who has parked the call after how much talk time and then who has unparked the park...
