huy.phan1
Level 1
Level 1
Member since ‎10-28-2014
‎08-18-2017

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  • 2 Posts
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I'm not sure if this is a bug or just normal behaviors of Finesse with Reason Codes on UCCE.For UCCE, when you change the agent reason code using Finesse the Supervisor Finesse screen does not show the reason code of the agent.  The agent state just ...
Using Chrome Postman to test the Finesse REST API.I ran a GET command to retrieve the list of available NOT-READY reason codes for the agent and received the following response.http://my.finesse.server/finesse/api/User/cons8510/ReasonCodes?category=N...
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Member Since ‎10-28-2014 08:53 AM
Date Last Visited ‎08-18-2017 03:57 AM
Posts 2