Hello,How to identify caller, called & direction of participant in retrieved session(sample meta-data below).Sample call record Meta data{ "sessionState": "CLOSED_NORMAL", "callControllerType": "Cisco-CUCM", "sessionId": "2160f06563821", "urls": ...
Hello - I am struggling to find the direction of an on-going call, The scenarios is1. Made a call from Terminal1's DN1 to Terminal2's DN22. Started my JTAPI application and added Observers for Terminal1& Terminal23. Receiving CallEvents and processin...
Hello There - Am I right in expecting a new GID in blind transferring to same DN where the original was placed ?The scenario:1. User1(DN1) made a call to User2(DN2)2. User2(DN2) answered the call3. User1(DN1) blind transferring to DN1, (I know, why w...
Hi mohan - I was not able to determin the direction of a call with callControlCall, am I missing something here. I am getting DN numbers on callingAddress & calledAddress. Like said I need to determine if user made an outbound call or answered an Inc...
Also, what would be right class or interface to fetch all call data mentioned like direction, state, caller & called parteis ? Will CallControlCall useful or do I need to query specific api for specific data ?
