Hi everyone,
Is it possible to trigger a UCCX script when an agent receives an Outbound Preview call?
I need a script because CUIC reports for campaigns are quite poor, so I was thinking about creating custom variables with the called number, name, ...
Hi,This is my first encounter with TCL scripting.I have a cisco router as a voice gateway (H323). It has a E1-ISDN connected to PSTN and a G0/0 to it's LAN. Whenever there is a call from one of the IP Phones to an external number (PSTN), can the voic...
Hi,Lets say I have 5 premium licenses.Is it possible to configure 5 phones and 10 users in CUCM so that I have 2 users controlling the same phone, and so that in the end I have 10 agents in UCCX, where only 5 would be logged into CAD at the same time...
Hi,I have a customer who has UCCX 9, and who would like faxes that are intended for agents to be redirected to their e-mails. How could this be done? Thanks.Regards,Ivana
Hi,Lets say I have:10 phones,30 agents,30 UDP profiles,so that each agent has their own profile, with a unique DN. Is it possible to have 10 UCCX licenses so that there is one agent logged into a phone at all times? The agents work in 3 shifts, and I...
I just noticed I made a mistake.I should have set fsm(CALL_INIT,ev_setup_done) "act_Setup PLACECALL" instead of set fsm(CALL_INIT,ev_setup_indication) "act_Setup PLACECALL"Is it OK now?
Doesn't ev_setup_done indicate that the leg setup command has finished?This is why I thought I should destroy the connection after eg setup $dest callInfo leg_incoming.If this is not the case, can you tell me when/where I should destroy the connectio...
Hi Raghavendra,Thank you for your reply.I think I understand how it would work, however, being new to TCL scripting I am having trouble creating the script. I was hoping you could take a look at it:# initialize the parameters that configured from IOS...
Hi all,It wasn't solved. The call was never actually stuck in the queue, but it exceeded 1000 steps. I assumed the call was stuck, because the customer has a monitoring application, where the call was hanging for a long time. After viewing the logs, ...
