Hello,I Have Finesse 11.6 in my UCCE solution. In the previous version i had (9.1), we could create "Application user" through the 'CUCM like' web interface of Finesse. It seems we cannot on V11.6.On FINESSE Rest API web services, I only can authenti...

Hello,I actually coded a basic Windows Application to display agent status in the System tray (icon Green/Red/Black depending on the status). My client wanted to see the status without going back on Finesse web page...This status is read through Fine...

Hello,I saw at Cisco live! a case study where agents could change attributes value (false/true) through a toggle button in a Finesse gadget.  -> Presentation "Advanced CCE Scripting with Precision Routing" case study 5.Through the Finesse API and web...