Using Finesse 10.5 and CUIC 10.5 when we place a permalink of CUIC into Finesse gadget as in Figure 1 below the Finesse gadget request for CUIC login and we are unable to press 'login' button (button inactive). Please help about this issue.Figure 1: ...
Using ICM 10.5 and CVP 10.5, initially I create user call variable to identify call type but after send call to VRU in ICM script the created user call variable is missing.
Using Finesse 10.5 in this scenarioCustomer --------------> IVR ------------> Agent ----transfer------> IVR hand-off**Once customer done PIN verification in IVR hand-off then the agent presses "Retreive" button on Finesse CTI call control to retreive...
Using ICM Script 10.5(1), I try to create dynamic condition node by concatenate By trying these steps1. concatenate("PQ.", "PQ_NONGLUCK", ".LogOn > 0") and fill into If Node, it always return false2. use custom function by bypass like customfunction1...
Hi, I had open the browser developer tool and found there is an error I think about parent and child thing. Even I fill in a username and password the login button still not activate. I had opened the link in another tab of web-browser it is working ...
The cause of the problem is our user variable length is shorter than data, now it is working fine by distributing return data into VXML[0], VXML[1] ...
If this case is happen when the call is dropped then why some call is work some call is not work because these call going to same script and same scenario.- Is this possible reason is when call dropped? or any scenario that we can got same error?- Wh...
But for other call it's working fine, I filter call that do IVR hand-off then search for ICMID in Finesse web service log result is as below.0108737189: 10.150.64.11: Sep 05 2017 11:03:39.780 +0700: %CCBU_pool-6-thread-98-6-XMPP_PUBLISH_ASYNCHRONOUS:...
This is custom gadget but the log provided is from Finesse web service log, I cannot open case to Cisco TAC because it is custom gadget and IVR handoff script using.
