Hi,Greetings of peace to everyone here.I have already reported this to cisco but I wanted to help them in answering my question. I happen to see a very high (impossibly) internalcallstime for a single call in the ASGI table. I see 1 internalcall and ...

Dear Cisco Folks,Would you share me some tips on how I can achieve this type of report. We already have an ACD and non ACD report in place but this covers everything. Now we have a requirement to specifically filter/report on outbound calls that are ...

Hello Cisco Folks,Would somebody please tell me if this request is possible at all? I have a call type for calls that overflowed from reception. It's called Call_Type_Overflow. I can run a report against this call type for no of calls handled, ASA, A...

Dear Cisco Folks, I need your advice please on generating a report in cuic 9.1.1 that will capture all calls made or received by an agent. We have a CDR reporting  system where we normally run this report but we have a requirement to few columns in ...