Our firm was prescribed installation of 12.9.1 to resolve an issue with LDAP integration.   Unfortunately this bug has hit a lot of our core users and we're in a battle of using the newer version to resolve issues and rolling back to the elder versio...

We recently migrated all our users from CAD to Finesse, (10.6.1 SU2, soon going to 11.6x)  I'm trying to clean up the layout and there's some whitespace around the CUIC dashboard that I've added.  Does anyone know how to get rid of this (see red arro...

My firm has been utilizing 11.8.3 for a test bed of end users for a bit now with little to no issue.  We've started deploying it to more end users and I've come across a few that are having an issue where they go to make a call out (typically by clic...

1st Phone Calls Phone 2 via Jabber.Second phone searches for or direct dials 3rd phoneOnce the 3rd party has joined the active conversation window resizes itself, the call control buttons disappear, the search for party/call number box disappears.If ...