About kirti.kumar

kirti.kumar · 05-07-2020

Hello Team, Good Day !!!I have initiated chat from my custom page i am able to submit it to social miner.In finesse i am getting chat also and could reply but message is not going to my custom application. As per the development guide I am following ...

kirti.kumar · 05-02-2017

Hi,We have Calabrio 1(version 9.5) in our lab.We want to achieve On demand Record,Pause,Resume from Custom Agent Desktop(CCE 11.5).When i am Calling Rest API of calabrio to initiate Pause or ResumeCalabrio Api Document:-http://<Base server IP>/recor...

kirti.kumar · 04-13-2017

Hello,I want to implement Social Miner Email & Chat features in Custom Agent Desktop( Finesse UCCX 11.5)Our custom Agent Desktop is developed in .Net (C#) using Finesse REST APIs.We have added Social Miner Email & Chat gadget in finesse Agent Deskt...

kirti.kumar · 04-06-2017

I want to implement eGain ECE CHAT & Email featues in Custom Agent Desktop( Finesse UCCE 11.5)Our custom Agent Desktop is developed in .Net (C#) using Finesse REST APIs. I am able to login into finesse through.We have added ECE chat and Email gadget...

kirti.kumar · 04-17-2017

Hi Denise ,Good DayThanks for your valuable inputs I will ask my CCE Engineer to make the desirable changes in the configuration .If still I faces difficulty I will again reach out to you.Is it possible for you to contact egain for ECE API that wi...

kirti.kumar · 04-17-2017

Thanks Denise ,Good Day,Thanks for your valuable inputs.I will again reach out to you after sometime Thanks& RegardsKirti Kumar

kirti.kumar · 04-13-2017

Hi Denise,Good DayAs per your inputs i have checked Media - Get List this response I getting which shows that user belongs to that media <MediaList> <Media> <description></description> <dialogLogoutAction>CLOSE</dialogLogoutActio...

kirti.kumar · 04-13-2017

Hi Denise,Thanks for your quick and valuable inputs.But i have checked with my CCX Engineer he told me that we don't have mrdid in Finesse CCX (11.5)so how to login in Media API without having mrdid?As this the URL which is used to login in different...

kirti.kumar · 04-13-2017

Thanks Denise for your quick and valuable inputs.You were correct there is Asynchronous errors which is creating problem this is the error:- <apiErrors> <apiError> <errorData>27</errorData> <errorMedia>5001</errorMedia> <err...

Member Since	‎11-17-2015 11:00 PM
Date Last Visited	‎05-08-2020 12:06 AM
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Calabrio 1(Recording )

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How to implement ECE CHAT

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