We are having an issue with our new Task Routing setup. We are getting tasks properly routed to Finesse agents via Task Routing so that direction of flow is working. What isn't working is that Closed tasks by Finesse agents are not being removed from...

Recently we have seen changes in how CallTypes are presented in Finesse 11.6 (the UCCX variant so far). I am just wondering if these changes were intended or are a newly introduced bug. I also understand that Finesse is basically passing through the ...

Hi Denise.I have a question on transfers, callTypes and the corresponding event sequence.In the scenario where Agent1 receives an ACD call dialog #1 ("PREROUTE_ACD_IN") and transfers the call to Agent2 we normally see something like the following on ...

How many simultaneous XMPP connections will Social Miner support for monitoring the status of task routing tasks?Also are there any API limits (e.g. calls/minute) if using API calls to monitor the status of task routing tasks?