Kristopher Tan
Level 1
Level 1
Member since ‎09-10-2012
‎09-18-2018

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  • 36 Posts
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I was just wondering if there was any way to access the database information and the associated unencrypted audio file recordings from WFO. I'm looking to export some of the information to another system for statistical analysis.
I was just wondering if there was either a way to convert AQM audio files into text via a Python TTS package or some equivalent.  I assume I'd need a way to decode the AQM audio file first since it's encrypted so I'm not sure if there's a hook built ...
In the 11.5 version of AQM is the initial image of the video recording supposed to show up in the Calabrio ONE window? I know it used to for AQM 10.5... Is this changed in the new version? Is there any way to configure it to display the first frame o...
I'm trying to create a report that has three columns and the third column indicates a percentage of total calls:This is the query I'm using:select customvariable5,          count(customvariable5) as calls,           round(cast(count(customvariable3) ...
I've run into a problem with the Field Display Name. I have the Display Name listed as "Percentage" but what is actually showing in the report results is the data clause.... any idea on how to fix this? According to the Cisco documentation (Cisco Uni...
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Member Since ‎09-10-2012 03:10 PM
Date Last Visited ‎09-18-2018 02:01 PM
Posts 36
Total Helpful Votes Received 1
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