About Mark Knepper

Mark Knepper · 04-05-2017

We aren't using Mobile Agent and would like to remove the "Login As A Mobile Agent?" checkbox as it confuses some of our users. We are on UCCE 10.5 and Finesse 11. Thanks, Mark

Mark Knepper · 07-07-2015

I see that PCCE has had Live Data starting at 10.0, anybody have any idea when Live Data features will be available for UCCE? Thanks,Mark

Mark Knepper · 04-13-2015

I have an issue where in order to troubleshoot it would be great to have a visual of who is "queued" for a Skill Group in real-time (or as close as I can get). Is there a SQL table I can view that would store this information -- Rogger, AWDB? Or is t...

Mark Knepper · 03-11-2015

Having difficulty making the numbers add up when comparing results to the Call_Type_Interval table results. From the TCD I am currently trying to add together NetQTime + RingTime + NetworkTime for the associated CallTypeID, CallTypeReportingDateTime,...

Mark Knepper · 06-04-2014

I have several operators that need a variable amount of time for reversion -- can TAPI override the Clusterwide setting for Call Reversion Timer. I am using 7965s with CUCM 8.6 and the individual Call Park Reversion setting for the line appears to on...

Mark Knepper · 07-13-2018

Anna, did you find an answer to this? I am working on using an 8851 with TSP 10.5 and haven't been able to get it working.

Mark Knepper · 04-06-2017

Hmm, the reason I wonder is that in another post -- https://supportforums.cisco.com/discussion/13182361/no-mobile-agent-checkbox-after-finesse-1051-es08 He states that "by enabling REST Proxy Authentication, they broke the callback in Login.js initi...

Mark Knepper · 01-23-2017

We are experiencing a similar issue to this as we have been testing the 8861. The issue seems to be related not to software in our case, but the hardware. If the phone and the expansion module are flexed the connection between the KEM and the phone i...

Mark Knepper · 11-03-2015

Das, would love to say that I had figured it out, but haven't been able to. I'm not sure if this was posted to Developer forums but that might be worth a shot. On what version are you experiencing this, I have been on 8.6 since I posted this. We are...

Mark Knepper · 04-16-2015

I have two instances of CVP -- one in Production and another in TEST. The Production one I have had working with CUOM via SNMP for a while. In testing Prime I was setting up the TEST environment and found I couldn't add the SNMP string to any device...

Member Since	‎02-12-2013 03:06 PM
Date Last Visited	‎10-21-2020 12:11 AM
Posts	27

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Possible to disable the Login As A Mobile Agent from Finesse Agent Login Screen

When will Live Data be available in non-packaged UCCE?

Possible to query UCCE for visual of who is queued?

UCCE 8.5 - Calculating answer wait time from TCD records

Override Call Park Reversion using TAPI?

Re: Supported phone models

Hmm, the reason I wonder is

We are experiencing a similar

Das, would love to say that I

I have two instances of CVP -