About matthew.sreeves

matthew.sreeves · 06-11-2021

This post nicely describes how to add a custom gadget to the Finesse Horizontal Header bar: https://community.cisco.com/t5/contact-center/finesse-12-0-horizontal-header-gadget/td-p/3814418 This looks like it ought to be a really useful feature to hav...

matthew.sreeves · 04-02-2019

The Outbound Option guide states: "Importing a local file succeeds only if you import it to the active side. To avoid having to identify which side is active, you can use any of the following methods:", after which it explains the three options of i)...

matthew.sreeves · 12-05-2017

I need to link the Termination_Call_Detail (TCD) record to the Dialer_Detail (DD) record for outbound dialled calls. Normally, I can do this via the PeripheralCallKey. However, for whatever reason (presumably a bug?), the DD.PeripheralCallKey is null...

matthew.sreeves · 04-07-2017

I am feeding accounts to the Dialer; I need to purge them at the end of each day. However, if one or more agents remain logged in (even if in Not Ready), the Dialer will keep hold of one or more accounts (i.e. their status is 'A'ctive in the DL_ tabl...

matthew.sreeves · 12-10-2014

The CAXL on-premise deployment guide describes how CAXL can be deployed to an Apache web server:https://developer.cisco.com/site/jabber-websdk/develop-and-test/im-and-presence/xmpp-deployment-guide/index.gspIs it possible to deploy it to a Tomcat ser...

matthew.sreeves · 06-17-2021

I agree, injecting a DOM component into the toolbar is an option. However, you're then at the mercy of any DOM changes that Cisco make in future Finesse versions - as demonstrated by the complete GUI redesign between 11.x and 12.x which has caused us...

matthew.sreeves · 04-05-2019

Thank you - that looks like it will do the trick. If I GET the following for the A side:https://<server_A>:7890/icm-dp/rest/DiagnosticPortal/ListProcessesThen the XML response includes a line like this:<dp:ProcessProp Name="CampaignManager.exe" Descr...

matthew.sreeves · 04-05-2019

Does nobody have any ideas as to how to do this?It's not just the writing of the import file - we also need to ensure that we're writing personal callbacks to the Personal_Callback_List table in the BA DB on the correct side, too. Surely there must b...

matthew.sreeves · 02-12-2019

Thanks - I kind of guessed that because my testing already showed that to be the case! So, as per my original post: "The reason we need this is because we need to be able to identify all calls that are initiated from our system." I'm taking it the an...

matthew.sreeves · 02-11-2019

The types of call I'm referring to are outbound calls made directly from the agent's extension - so no, they wouldn't be hitting a CTI Route Point.

Member Since	‎06-12-2013 08:19 AM
Date Last Visited	‎06-24-2021 02:49 AM
Posts	23
Total Helpful Votes Received	5

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What's the point of being able to add custom gadgets to the Finesse Horizontal Header? (12.0 upwards)

Outbound Option High Availability: How to identify which Campaign Manager is active?

The BADialedListID call variable for Personal Callbacks is incorrect

How to purge 'A' active accounts from the Cisco Dialer?

Can CAXL be deployed to Tomcat?

Re: What's the point of being able to add custom gadgets to the Finesse Horizontal Header? (12.0 upwards)

Re: Outbound Option High Availability: How to identify which Campaign Manager is active?

Re: Outbound Option High Availability: How to identify which Campaign Manager is active?

Re: Setting a Call Variable using JavaScript

Re: Setting a Call Variable using JavaScript