mr_cisco_cisco
Level 1
Level 1
Member since ‎08-27-2015
‎07-11-2018

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  • 92 Posts
  • 3 Solutions
  • 26 Helpful votes Given
  • 5 Helpful votes Received
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I'm comfortable with subflows and am exploring this step in my lab.    It's not working for me.  Reactive debugging shows it hits the unsuccessful branch.  MIVR trace shows this:   8302095: Apr 27 17:55:58.129 PDT %MIVR-APP_MGR-7-EXCEPTION:com.cisco....
In a script I have a send email step.  Suppose for some reason this fails so we end up in the unsuccessful branch.  Are you supposed to or should you terminate the email contact?
A common requirement in contact centers is to allow a supervisor to manually close the queue.  The typical approach I see is to create an XML file that stores the state of the queue.  When someone calls the contact center, the script reads the XML fi...
I'm trying to load a script but I get this error:   Failed to load script file; com.cisco.ScriptException: Failed to load script: \default\scriptname.aef; nested exception is: java.lang.ClassNotFoundException: org.jdom.Document   This is script is us...
I’m trying a simple test here.  What I’d like to do is call the trigger for script IT-test (1019995), it plays a welcome prompt, then there is a Place Call Step to 1019990 (trigger for script Callback-test).  Another prompt is played in this second s...
Community Statistics
Member Since ‎08-27-2015 07:05 PM
Date Last Visited ‎07-11-2018 08:58 PM
Posts 92
Total Helpful Votes Received 5
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