sorry...that didn't work. I checked the log files and the log file in the media folder has this error:"2018-04-03T22:26:35.162Z <Error> [9796] MediaApplication.cpp:107 MediaApplication::initialize::<lambda_f599925fe4dda103bf671878c5001998>::operator ...

I have uninstalled the Spark app multiple times, deleted all files and reinstalled the app from the cisco spark website. the app will install create the cisco spark folders in my user directory and launches the first time. when I try to relaunch the ...