Hello, I have uccx 10.5 with finesse and I when finesse is launched it opens up Google Chrome which is fine but when a screen pop happens the screen pop opens up with Internet Explorer and we are trying to figure out how to accomplish that. Has any o...
I ran across an issue with CER and 911 call back. A user calls 911 and it routes correctly to the PSAP and if the call gets disconnected the PSAP calls back and it routes into CER but instead of ringing the phone that called 911 it routes to the aler...
I did check out that link the other day. I will check out the SDL. The translation pattern is 913XXXXXXXXXXX. I'm using a full E.164 dial plan, yes CER is stripping the 913. The elin is 11 digits and then in cucm, I have a translation that translates...
The logs really don't show anything to see why. I thought it was a CSS / Partition issue at first but the default alert is in the same PT as the number that called 911. The time was not issue. The caller hung up on 911 and 911 called back right away.
