Hi there! I try to find any truthful information regarding ICM PG DMP Properties, regarding options "CallRouter is local" and "CallRouter is remote(WAN)".Does anybody know how this options is work?This option is play any role on state transfer / serv...
Hi there!I going through SRND , and missed one moment about passing CV in deployment with two agent pg and two Finesse clusters. Its should work out of the box? Or agent in different pg is almost isolated? How to perform transfer between them, via CV...
Hello! I tried to install Locale update to my CUC 10.5.1.11900-13, but field with error.Before that i tried to STOP Connection Mixer and Connection Conversation Manager Services, but all the same. I tried to Install: uc-locale-ru_RU-10.5.0.1-1.cop....
You need to restart UCCX Tomcat and Finesse Tomcat services after uploading certificate.Also check what your URL in finesse gadget and in certificate, it's should be same, it's should be FQDN.
Hi, not sure that I correctly understand your question.But for IVR and 3rd party integration over https , you need to upload 3rd party web service certificate to tomcat-trust into IVR.Same thing for for UCCX Finesse gadget which should work over http...
here is no impact on services on CCE production domain, but as best practices I recommend you to use separate LAN segment for LAB and PROD environment.
Check it:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_0_1/Installation/Guide/ucce_b_1201_staging-guide/ucce_b_staging-guide_chapter_010.html#UCCE_RF_D5BF1832_00 You need a second lab...
