I have installed the stock reports for CUIC. None of them provide the information I'm needing. I'm looking for a simple report showing the agent status changes and time stamp. Technically, I just need to see Login, busy, and logout status. I know...
I have a small percentage of inbound calls showing a caller ID of "NULL". Can someone explain why this is shown as the caller ID instead of "Unknown Number"? I have tried to duplicate the issue by calling in from the PSTN with a blocked number, but...
Is there a way in RTMT to see the active MGCP PRI B channels for a specific span? It appears the only real time graph is a total count of all the active B channels registered to the cluster consisting of multiple PRIs, nothing span specific. Any po...
