Is it possible to show case real time and historical data in Finesse.Data to be displayed at Agent levelReal time data -calls in queue, longest wait time of call, No. Of logged in AgentsHistorical - calls answered, avg. Talk time, hold time,
Thanks Denise for your precise answer. We have Cisco UCCX 10.6. Can u let us know what will be possible with UCCX 10.6. or share document which we can refer to.
