ravindra999
Level 1
Level 1
Member since ‎04-14-2008
‎10-12-2023

User Statistics

  • 11 Posts
  • 0 Solutions
  • 0 Helpful votes Given
  • 1 Helpful votes Received
Recent Badges
1 Helpful Vote
5 Replies

User Activity

Hello All,We have a client requirement where agent need an custom button to end/drop the call once agent accepted outbound preview call and is dialing the customer.  We need to provide this option for agent to drop/end while it is dialing out and not...
Hello All,One of our customer looking for customized music on hold message to be played to the customer when agent puts the call on hold in Cisco finesse agent desktop. Anyone has suggestions on how to do fulfill this requirement? Thanks,Ravi.
Hello All,We have very long list of Not-Ready reason codes, and the agents have to scroll down when they click on "Not-Ready" to select the correct reason code.  Current finesse only shows around 10, and if we have more than that we have to scroll do...
I am trying to change the agent from Ready to "Not Ready- Meeting"  using "user.setState" function , but it is not working for me.  Can someone shed some light on what I am doing wrong?http://{ip}:8080/finesse/api/User/8094542/ReasonCodes?category=NO...
I am working on gadget which requires to pass the " Agent  assigned skill group names" to another webservice call.  For that I am trying to get agent skill names using getQueues , but the function getName() is not returning  name of the queue.  Appre...
Community Statistics
Member Since ‎04-14-2008 02:57 PM
Date Last Visited ‎10-12-2023 09:40 AM
Posts 11
Total Helpful Votes Received 1
Helpful Votes From