Is the Media Files located in VXML Server. There was no change required in ICM Script and needs some more configuration on CVP and VVB to work. Please open a TAC ticket and provide this info . Will join the webex for further trouble shooting. http:/...

Thanks Janine for checking on this. Touma , If you are using VVB , can you try this on VVB and let us know if it works..----------------utils vvb add host-to-ip <mediaserver> <ip address>utils vvb add host-to-ip <mediaserver>-backup <ip address>-----...