About rtmillerbcus

rtmillerbcus · 04-03-2014

We recently upgraded from ICM 6.0 to ICM 8.5.4, we are using our own .Net code that is interfacing via a socket connection. We are specifying to use version 7 of the protocol ( the same as when we were running with ICM 6)Occasionally when we place a ...

rtmillerbcus · 04-03-2014

We recently upgraded from ICM 6.0 to ICM 8.5.4, we are using our own .Net code that is interfacing via a socket connection. We are specifying to use version 7 of the protocol ( the same as when we were running with ICM 6)Often when a call is placed o...

rtmillerbcus · 04-17-2014

In our case when we receive an END_CALL_EVENT and it is from our device ( agent phone), we assume that the call has been terminated and attempt to set the agent state to WORK_READY. Below is an example where we received the END_CALL_EVENT from our d...

rtmillerbcus · 04-14-2014

We can ignore the BEGIN_CALL_EVENT, but I wanted to make sure that was to be expected. It never use to happen previously. So I was not sure if there was some configuration setting that needed to be made or if we just needed to ignore the event.

rtmillerbcus · 04-11-2014

Additional information, we do have another connection to the call which is with a Verint recording device. My understanding is that they 'normally' would end the call when it is placed on hold, and expect a new begin call when it is retrieved from h...

Member Since	‎02-11-2014 11:48 AM
Date Last Visited	‎07-19-2018 04:24 AM
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ICM 8.5.4 place a call on HOLD results in END_CALL_EVENT

ICM 8.5.4 retrieve call from HOLD results in begin_call_event

Re: ICM 8.5.4 place a call on HOLD results in END_CALL_EVENT

Re: ICM 8.5.4 retrieve call from HOLD results in begin_call_event

Re: ICM 8.5.4 retrieve call from HOLD results in begin_call_event