Hello Team,If you can please help on the below query, My customer is planning to use PEGA CRM for their agent desktop application. There are 2 types of integration PEGA talks directly to CTI server and this is the preferred method which PEGA is ...
Problem Description,================
My customer is using TRIO desktop client with Finesse 9.1.1SU1 UCCE 9.0.4About 500 concurrent agents logged in.
TRIO client basically uses ICMP keep alive to maintain the connection. On 5 continuous ping timeouts ...
Below snippet is from the Outbound guide,"A transfer to IVRcampaign places a route request call to a CTI Route Point dialed number on the Agent PG,which allows the call context of the customer call to be transferred to the IVR"so for the call context...
Hammad,Assuming that you have correctly configured the ToExtVXML variable to pass the account number to your vxml application.In your call flow make sure that you are using CUCM RP as an "Transfer to IVR" RP in Outbound Option. We need to have CUCM ...
Not sure why your aw is not able to connect to the dbagent but you could try the below basic checks and see if they help.Please Check if the Named Pipes is enabled and has higher priority than TCP/IP, on both Logger and AW Server..Check if their Serv...
Hassan,CSCtj51228 is fixed in ES139,In case you need it I seem to find it in the below link,http://www.cisco.com/cisco/software/special/release.html?config=62423c87c949f2898c24acd718d74937Shirish.
Below snippet from ICM 7.5 SRND that tells you what codec the dialer supports on its different legs, you can configure the device pool on the your VIP 30 phones accordingly.The Unified Outbound Option Dialer should be co-located with the Unified CCE...
