Looking for best practice alerts and alarms to support IM & Presence. Is there a URL or Document listing alerts and alarms to monitor IM & Presence

What is best way to verify current Cisco Voice Operating system on Linux is patched to current levels for both Call Manager & Unity Connection underlying Linux OS levels.cuc Product Version 11.5.1.16097-1 and Unified OS Version 6.0.0.0-2.i386cucm Pro...

would anyone know what is syntax for sql query to list out all "access control groups" in cucm 9.1? any help would be greatly appreciated. have not been able to find table listed as access control groups.