Hello,I am using WIM 4.4 and all my agents who are using Internet Explorer version 11 are able to type on webchat but cannot send the message. Please advise whether WIM 4.4 supports IE 11 or is there any settings to be enabled at IE. Regards,Sukanya
Hi All,I am logged into Chat through Cisco WIM(Web Interaction Manager) and I get an error that the assigment of chat to the inbox is disabled. I have to logout and the relogin to CAD and webchat multiple times till the message goes. Sometimes, it go...
Hi All,I am using IE 11 and CUIC 8.5(4) and trying to export a report to Excel, but its not allowing me to do so. Whereas, i am able to do the same with IE 8. Is there any compatibility issues between CUIC 8.5(4) and IE 11? Regards,Sukanya
Hi All,I am facing an issue in Cisco Supervisor Desktop(8.0) where the calls are struck in queue for 2-3 hrs. We also notice a lag in the call queue and the display is not in sync. We can see the real time calls and chats in CUIC reporting, but those...
I am working on Cisco ICM for call routing, which comes as part of UCCE stack. I am aware that GED 125 is the protocol for communication between VR PG and ICM whereas GED 145 is the protocol used for communication between MR PG and ICM. I have a cust...
