Hi,   We are using social Miner/UCCX to route our third party chats into finesse agents. We would also like to create a finesse gadget that monitors incoming chats for a particular agent and obtain a chat/call variable when they arrive, similar to ho...

Hi,I have a chat hit a finesse agent which comes from UCCX/SocialMiner. I am writing a finesse gadget and I am having trouble getting access to the dialogs, using user.getDialogs. Is there another method I should be using to get the chat dialogs. The...

We would like to route our own chat into UCCX 11.5/6 so it ends up on Finesse agent desktop. Is this possible? I understand it could be possible in UCCE using task routing API, but I can not find any documentation for same in UCCX. I read that task r...

We would like to route our own chat into UCCX 11.5/6 so it ends up on Finesse agent desktop.  Is this possible? I understand it could be possible in UCCE using task routing API, but I can not find any documentation for same in UCCX. I read that task ...