sitrep:At various times our call center for a small division of our company is staffed such that calls end up queued up and then a series of prompts are offered the customer for messages, callback, further queuing choices, etc. Since the manned opera...

When we upgraded we did a parallel migration with an Intercluster trunk. I was able to run both and migrate users and phones over time. A lot more went into this and I won't digress.The upgrade was from 8.x running on HP MCS hardware to 9.x on UCS B2...

I am doing a parallel migration and have both clusters for CM, UNity, UCCX and CER up and running. I have already moved some users and phones over to the new cluster. I now am at the point of working with VPN phone users. Can I build a second group o...