Dear team,I found Screenpop Sample Gadget partly useful in my scenario and would like to have two modifications. I could not find the way to fix it.I need URL address immediate opened with user login into Finesse. I'm planning to use it with 3rd part...
Hi,is it possible to add custom “Reclassify" parameters for outbound campaigns except predefined ones (Voice, Answering machine, Fax/modem, Invalid number, Busy, Do not call ).UCCX is on version 8.5.Thank you.Tomislav
Hi,I'm also interested in this solution.How can ECC or callVariableX variables be mapped to some label in Preview Outbound scenario as we don't have script to map parameters trough Set Enterprise Step?Tomislav
Hi Abssar,thank you very much for you suggestion, I will try it and let you know.Could you please just advise me how to disable trigger after call finises which returns URL to original one, rather to stay in current page - triggered previously with w...
Hi,My CRM application works ok inside iframe and pop up is trigered inside the gadget when incoming call comes and has callVariable1 asigned (callerID).So is there a way to have static URL, CRM login page, in gadget opened immediately after user log...
Hi Absaar,thank you for your reply.Actually you misunderstood my first request. My agents will login into Finesse trough normal login URL and after that in some TAB - gadget they need to have their CRM web URL to login and to start work when first ca...
