About tsivaruban1

tsivaruban1 · 06-07-2018

Hi Finesse DevNet TeamI am just wondering if you can please help me with the below queryWe have recently started to use Cisco Finesse Supervisor Desktop 10.6. Could you please advise me how I can activate / enable pop up screen feature for wrap up c...

tsivaruban1 · 05-07-2018

Hi Finesse DevNet TeamI am just wondering if you can please help me with the below queryWe have just started to use Cisco Finesse Supervisor Desktop 10.6Under Manage team-> Team Performance section, all Agents are listed by their names in alphabetic...

tsivaruban1 · 06-11-2018

Thanks Denise

tsivaruban1 · 06-07-2018

Hi Denise,Thanks for your reply.In Cisco Desktop Agent, small Wrap Up dialog box appear within CCD window once you finish the answering / transferring call which Agents will not miss itBut in Finesse 10.6, the wrap-up code option is available within ...

tsivaruban1 · 05-08-2018

Thanks Denise

Member Since	‎01-22-2015 04:56 PM
Date Last Visited	‎12-01-2021 12:06 AM
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How to enable pop up for Cisco Finesse 10.6 Wrap up Codes

Query on Cisco Finesse Supervisor Desktop v 10.6 - changing sorting column

Re: How to enable pop up for Cisco Finesse 10.6 Wrap up Codes

Re: How to enable pop up for Cisco Finesse 10.6 Wrap up Codes

Re: Query on Cisco Finesse Supervisor Desktop v 10.6 - changing sorting column