We have struggled with an issue for more than a year related to HA over WAN. Even a brief network outage (1-2 seconds) between data centers would cause the master role to switch from the publisher to the subscriber. Mastership changed any time the no...
We're using UCCX version 10.6(1) with Finesse as the desktop. We want to make "work" state optional. Is this possible? We have tested a few scenarios and found that the only way to enter wrap-up/work state is to configure the CSQ by enabling automati...
Purchased a used 7962 from eBay and it wouldn't upgrade/register, so I performed factory reset procedure and now the phone is stuck in Upgrading status. This is true even if I disconnect from the network and plug it in with a power cube. Seller was k...
I have failover configured, tested, and verified using IP SLA, policy-based routing, and NAT failover as outlined in this guide:http://docwiki.cisco.com/wiki/NAT_failover_with_DUAL_ISP_on_a_router_Configuration_ExampleThe problem is it takes about 60...
Quoting BE3K with 881 CUBE using SIP as the PSTN connection. Customer requires an analog station port for the fax machine. This is a competitive deal agains ShoreTel. I can't afford to add a VG224 to the solution. What other options are available? Wi...
Hi Doug,I was told by TAC that it wasn't possible to change it from CET, but you might want to open a case to double-check. Otherwise, it wasn't too painful to use the documented procedures for changing the hostname. Remember to update your certifi...
We have had a few issues with 8.6.6.0 crashing on Win 10 64-bit. TAC reviewed the logs and determined we were hitting these bugs:
CSCvc46415 – CIPC intermittent crash during use with version 8.6.6 in Windows 10.CSCve25545 – CIPC crash in GIPS audio...
Update for anyone who has a similar question. TAC confirmed the only way to enter post-call work state is to configure the CSQ to enable automatic work.
