Vikram Kachale
Level 1
Level 1
Member since ‎06-16-2003
‎06-06-2021

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  • 36 Posts
  • 0 Solutions
  • 14 Helpful votes Given
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User Activity

hi,I am working on UCCX holiday script attached.For some reasons its not working for me.Help is appreciated.Thanks!
Hi,I am working on EWT formula with a route call to different destination if the EWT is >180 seconds, Below is the formula tried, ValidValue(((SkillGroup.SY1_CMC_Tech_01.RouterCallsQNow+1)*(ValidValue(SkillGroup.SY1_CMC_Tech_01.AvgHandledCallsTim...
Hi, We are trying integrate Cisco ICM (8.5.6)with Avaya CMS. The goal is to check agents stats in skill group configured in Avaya and queue call to VDN.I am following Avaya-ICM integration guide and trying to build best formula for this.Please let me...
Folks,We have Packaged CCE V9.X deployed here on virtualized platform.We will have planned shutdown next week.I just wanted to know that if the shutdown and startup procedure for enterprise system is applicable to PCCE system as well.Here is the docu...
Hi,We are trying to build a development lab in our setup which will be used purely for development purpose of ICM/CVP/CM.I need some guidelines or factors to be considered or some kind of recommended approach with latest ICM/CVP SW version available ...
Community Statistics
Member Since ‎06-16-2003 01:25 PM
Date Last Visited ‎06-06-2021 04:50 PM
Posts 36
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