About vinhsam1009

vinhsam1009 · 08-15-2017

Hi all, I have a problem with Cisco Phone 7970. It's stuck in state Programmable buttons blinking green, Headset light is green and mute light is red That's all. Is there a way to fix it ? (I attached phone pic ) Many thanks.

vinhsam1009 · 07-05-2017

Dear all, I have a list VIP customer phone about 100.000 number phones , I wanna my VIP customer call to my hotline, my UCCX will auto deliver to a CSQ-Vip Now i don't know configure, setup IVR script to do this. My UCCX version is 10.5 Can everybod...

vinhsam1009 · 04-21-2017

Hi everybody, My back-end site use finesse non gadget api, now i wanna consult gadget embed this, and transfer call to other. Anyone can share guide and experience to develop it ? Thank

vinhsam1009 · 04-21-2017

Hi everybody,My back-end site use finesse non gadget api, now i wanna consult gadget embed this, and transfer call to other.Anyone can share guide and experience to develop it ?Thank

vinhsam1009 · 02-23-2017

Hi, everybody,Now i have a issue. I use uccx 10.5 for a small company.In finesse desktop page, not display CSQ when has a incoming call.My uccx have create 3 CSQ : Sale, Support, CustomerCareIVR script : press 1 to Sale CSQ, press 2 to Support, press...

vinhsam1009 · 08-17-2017

Hi Rajan, Coud you like to share me cmterm-7970_7971-sccp.8-5-2 firmware ? I couldn't download it from cisco.com and not found it on google.com. Many thanks.

vinhsam1009 · 07-19-2017

Hi Chintan, Thank for your reply, it help me to complete my case.

vinhsam1009 · 07-19-2017

Hi Chintan, I have already written a script and test successfully. Many thanks My script is : get CallingNumber DB Read DB Get /// Get NumberPhone from DB And comparis CallingNumber = NumberPhone use IF true redirect to VipCSQ false redirect to CSQ...

vinhsam1009 · 07-18-2017

Hi Chintan, I have already connected UCCX with MS SQL and I use DB Read Script select * from DB ok. Now i have a Customer Call into Script but i don't know how to write script to -->Check Customer if customer is VIP(if customer ANI or entered accou...

vinhsam1009 · 07-09-2017

My license information : Configured Licenses: Package: Cisco Unified CCX Premium Total IVR Port(s): 200 Cisco Unified CCX Premium Seat(s): 150 High Availability : Enabled Cisco Unified CCX Preview Outbound Dialer: Enabled Cisco Unified CCX Quality M...

Member Since	‎12-11-2015 12:34 AM
Date Last Visited	‎06-09-2018 03:04 AM
Posts	27

User Statistics

User Activity

Cisco 7970 blinking light, screen not display

Integrated external database to check list VIP customer

Finesse - Consult API - Nongadget - Code backend

finesse 10.5 - consult api

Get CSQ name display in finesse desktop agent when incoming call

Hi Rajan,

Hi Chintan,

Hi Chintan,

Hi Chintan,

My license information :