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Advanced SDK showing green screen and not connecting on android 5 and 7

edwin.ramana
Level 4
Level 4

I tried to make a call using rem advanced sdk for android and it only shows green screen without any audio or video

It's working fine on android 6 and 8 but it's not working on android 5 and 7, sometimes it work

This is the log

02-20 11:41:05.270 2408-4063/com.example.edwinramana.rem1bank2bca D/HybiParser: Creating frame for: {"type":"PONG"} op: 1 err: -1

02-20 11:41:05.329 2408-4063/com.example.edwinramana.rem1bank2bca D/ServerMessageTransport: Received: [{"type":"INITIALISATION_SUCCESS","swift-version":2,"pingInterval":150,"available-media-transports":["WEBRTC_UDP"]}]

02-20 11:41:05.331 2408-4063/com.example.edwinramana.rem1bank2bca D/InitialisationSuccessHandler: SWIFT version number 2

02-20 11:41:05.331 2408-4063/com.example.edwinramana.rem1bank2bca D/PhoneImpl: setSwiftVersion:2

02-20 11:41:05.331 2408-4063/com.example.edwinramana.rem1bank2bca D/ServerMessageTransport: sendServerMessage

02-20 11:41:05.331 2408-4063/com.example.edwinramana.rem1bank2bca D/ServerMessageTransport: Send: {"type":"CAPABILITIES","user-agent":"Android 5.1 motorola XT1033","capabilities":{"requires-trickle-ice":false,"supports-bundle":true,"supports-renegotiation":true,"available-media-transports":["WEBRTC_UDP"],"client-name":"Android","client-version":"0302020101","user-agent":"Android 5.1 motorola XT1033"}}

02-20 11:41:05.332 2408-4063/com.example.edwinramana.rem1bank2bca D/ServerMessageTransport: sendTextMessage

02-20 11:41:05.332 2408-4063/com.example.edwinramana.rem1bank2bca D/HybiParser: Creating frame for: {"type":"CAPABILITIES","user-agent":"Android 5.1 motorola XT1033","capabilities":{"requires-trickle-ice":false,"supports-bundle":true,"supports-renegotiation":true,"available-media-transports":["WEBRTC_UDP"],"client-name":"Android","client-version":"0302020101","user-agent":"Android 5.1 motorola XT1033"}} op: 1 err: -1

02-20 11:41:05.691 2408-3769/com.example.edwinramana.rem1bank2bca D/VideoSurface: Rendered FPS: 33.51697844439324

02-20 11:41:06.692 2408-3769/com.example.edwinramana.rem1bank2bca D/VideoSurface: Rendered FPS: 32.97585896721556

02-20 11:41:07.692 2408-3769/com.example.edwinramana.rem1bank2bca D/VideoSurface: Rendered FPS: 32.9927055107678

02-20 11:41:08.692 2408-3769/com.example.edwinramana.rem1bank2bca D/VideoSurface: Rendered FPS: 35.998861895981165

2 Replies 2

racdavie
Cisco Employee
Cisco Employee

Hi Edwin.

Can you confirm if you've set the correct android version inside of your properties file?

Cheers,

Rach D

edwin.ramana
Level 4
Level 4

Hi Rach,

Did you mean gradle? yes, I already did that.

The thing is, sometimes it's working sometimes it's not but whenever I tried using android 6. It's always working.

Regards,

Edwin R