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Crash issue using latest REM android SDK ES10(11.6.1)

gahonava
Level 1
Level 1

I have integrated the latest REM android SDK ES10(Remote Expert Mobile Advanced and Expert Assist SDK for Android 11.6.1.10000-7-ES10.zip )(fusionclient-android-sdk3.2.2.2.1.jar) for our existing product which is working fine with older SDK(fusionclient-android-sdk3.2.2.jar).

However, while starting a REM call ,using this.callManager.createCall method it crashes whenever remote user joins the call. Below are the logs

08-09 11:43:47.030 14223-14710/com.stagrp.extcare.vcr E/art: No implementation found for void org.acbrtc.PeerConnectionFactory.initializeFieldTrials(java.lang.String) (tried Java_org_acbrtc_PeerConnectionFactory_initializeFieldTrials and Java_org_acbrtc_PeerConnectionFactory_initializeFieldTrials__Ljava_lang_String_2)
08-09 11:43:47.031 14223-14710/com.stagrp.extcare.vcr E/UncaughtException: java.lang.UnsatisfiedLinkError: No implementation found for void org.acbrtc.PeerConnectionFactory.initializeFieldTrials(java.lang.String) (tried Java_org_acbrtc_PeerConnectionFactory_initializeFieldTrials and Java_org_acbrtc_PeerConnectionFactory_initializeFieldTrials__Ljava_lang_String_2)
at org.acbrtc.PeerConnectionFactory.initializeFieldTrials(Native Method)
at com.alicecallsbob.fcsdk.android.phone.impl.PeerConnectionFactoryManager.getFactory(PeerConnectionFactoryManager.java:33)
at com.alicecallsbob.fcsdk.android.phone.impl.PeerConnectionClient.<init>(PeerConnectionClient.java:75)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl.createNewCall(PhoneImpl.java:248)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl.createNewCall(PhoneImpl.java:241)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl.getOrCreateCall(PhoneImpl.java:904)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl.access$400(PhoneImpl.java:61)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl$6.run(PhoneImpl.java:650)
at java.lang.Thread.run(Thread.java:762)
08-09 11:43:47.195 14223-14584/com.stagrp.extcare.vcr I/System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-09 11:43:47.196 14223-14584/com.stagrp.extcare.vcr I/System.out: (HTTPLog)-Static: isSBSettingEnabled false
08-09 11:43:47.268 14223-14626/com.stagrp.extcare.vcr D/MainActivity: Enpoint Status is ================Connected
08-09 11:43:47.306 14223-14710/com.stagrp.extcare.vcr E/AndroidRuntime: FATAL EXCEPTION: Thread-12
Process: com.stagrp.extcare.vcr, PID: 14223
java.lang.UnsatisfiedLinkError: No implementation found for void org.acbrtc.PeerConnectionFactory.initializeFieldTrials(java.lang.String) (tried Java_org_acbrtc_PeerConnectionFactory_initializeFieldTrials and Java_org_acbrtc_PeerConnectionFactory_initializeFieldTrials__Ljava_lang_String_2)
at org.acbrtc.PeerConnectionFactory.initializeFieldTrials(Native Method)
at com.alicecallsbob.fcsdk.android.phone.impl.PeerConnectionFactoryManager.getFactory(PeerConnectionFactoryManager.java:33)
at com.alicecallsbob.fcsdk.android.phone.impl.PeerConnectionClient.<init>(PeerConnectionClient.java:75)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl.createNewCall(PhoneImpl.java:248)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl.createNewCall(PhoneImpl.java:241)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl.getOrCreateCall(PhoneImpl.java:904)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl.access$400(PhoneImpl.java:61)
at com.alicecallsbob.fcsdk.android.phone.impl.PhoneImpl$6.run(PhoneImpl.java:650)
at java.lang.Thread.run(Thread.java:762)

1 Reply 1

dstaudt
Cisco Employee
Cisco Employee