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Too many popup notifications for co-browse in REM client with Expert Assist in co-browse only mode

briwilli@cisco.com
Cisco Employee
Cisco Employee

Too many popup notifications for co-browse in REM client with Expert Assist in co-browse only mode: iOs CSDK enabled app is started. An initial call is placed using the REM advanced SDK , and we start Expert Assist in co-browse only mode. Agent click the button in the Finesse EA gadget to co-browse. Client receives three (3) popup notifications to accept co-browse, even though the first popup was accepted and co-browse did start with the agent. That is, the last two popups are superfluous. This might be related to the still unanswered question about co-browse requests in the same scenario, but on the second call and all subsequent calls.(?)

1 Reply 1

robdoyle
Cisco Employee
Cisco Employee

Hi Brien,

I was not able to reproduce this issue. Please see my response on Co-browse not working with REM SDK and Expert Assist in same app instance for calls number 2 ... for further details.

Regards,

Rob