Call Control

I have been tasked to find a way to give the call center agent (end user) the ability to decide which phone is assigned in rmuser (cucm application user for uccx). The goal is for them to be able to move between their home office and work office with...

Hi,Does Cisco JTAPI provides any API to mute/unmute (TerminalConnection/Connection) specific participant in a call or conference? Specially for external party.Regards,Umesh

Hi folks I am setting up a SIP trunk between the CUCM 11.5 and a system called Rauland (nurse system). There is no CUBE. It is a straight sip trunk between them. The Rauland team asked me to: Disable the SIP Session Timer: To avoid sending a re-INVIT...

Hi, I am trying to implement Mute functionality using JTAPI by using the below piece of code:String muteDataString = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\"   URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";ternimal.sendData(muteDataString.getByt...

Hi All,I want to simulate the "mute" button actions as bellow: String muteDataString = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\"   URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";  byte[] muteDataBytes = muteDataString.getBytes();  for (Call call ...

Can anyone advise what the '0' value stands for the below SIP Profile command in CUBE? voice class sip-profiles 1request ANY sip-header Contact modify ">" ";CCA-ID=0>" I know what the CCA-ID means but I am not sure what the value 0 stands for. Thanks

Hi all,I was trying to get the soap request details for this APIhttps://developer.cisco.com/docs/sxml/#!log-collection-and-dimegetfileservice-api-reference/log-collection-api <!--LogCollection API - SelectLogFiles - Request--> <soapenv:Envelope xmlns...

Customer wants to issue up front announcement message to calling and called party with CUCM-originated off-net outbound calls.  Message needs to play at the point of the call established. this is not call center, they are front office back office fin...

Hi all, I got a strange issue that i cannot get CDR report by running the powershell script after patching CUCM from 11.5.1 su2 to su7. The script worked fine before the upgrade and CAR services are running. I can get CDR data using the username that...

I am trying to use the test tool to access the phones settings menu then use the /CGI/Screenshot url to see the phone.  I hit the "Settings" in the Extra Controls and when I refresh I don't see anything.   Is there a JTAPI Test Tool Specific Forum an...

I need to make calls from a CTI RP / CTI Port where the callee does not see the DN name/Number where the call originates from, but an arbitrary information (the call should not come from that arbitrary name of course.. JTAPI can only control controll...