Call Control

Getting Reason: Cancel followed by BYE with Reason Q.850;cause=47 in VRSP logs (NICE Active)

Log Snippet:2019-02-07 14:24:47,901 | TRACE | 21 | | | UnitManager | EventHandler_OnSessionMsgSentReceiveEvent - Session: 620066288 - Message:BYE sip:1234567@172.3x.3x.1xx:5060;transport=TCP SIP/2.0From: "Agent1"<sip:21554@10.xx.0.6;x-nearend;x-ref...

Cisco TSP (TAPI) - Unable to identify which parking device call is coming from

Hi, I am using Cisco TSP (TAPI) on windows platform for CTI integration with Cisco platform. I am parking a call using undirected call parking feature. When Call Park Reversion Timer expires and the parked call comes back and rings on the extension I...

How to get the call data(logs) programatically from makecall application

Hi, I am new to jtapi development and i made a call between two terminals programatically through makecall application.Now we want to get the call datas like call start time, end time, call duration, etc., through the code (not through RTMT trace log...

Resolved! CUCM 12 JTAPI Call

Hello, I new in the JTAPI area and I would like to ask it is possible to makecall to third party sip Directory Name ?Thanks

Resolved! How to query the IP address of the phone through API interface

hi，everyone does anybody know "How to query the IP address of the cisco IP phone through API interface via Directory Number or other parameter". thanks

Resolved! How to get the WSDL file for Cisco UC Gateway services API.

The url for GSAPI wsdl in the developer guide point to a 404 not found page https://d1nmyq4gcgsfi5.cloudfront.net/fileMedia/3cc79248-a407-476f-976c-c2c91086b715/Developer%20Guide.pdf see page 12 where can i find the wsdl file for GSAPI ? Tha...

Resolved! 2901 FXO to Bogen Multicom 2000 PA system

We have a client that has a Bogen Multicom 2000 PA system and would like to access it from the Cisco ip phones. We have patched a cable to the system where the installer had marked and the other end is in a FXO port on a 2901. This 2901 is setup on M...

Resolved! SIP Normalization Script to modify FROM header

Hello. I'm looking to remove and replace the FROM header as the invite ingresses from Skype for Business into CUCM. Would the below script accomplish this? The invite currently just says "first.last@test.com:10.1.1.1". I'm looking to replace it with ...

Resolved! Cisco CUCM: SIP Normalization Script to change From

Hi there,I'm looking for SIP Normalization Script to the change the From field from Internal IP Address to Public IP Address. I have looked at some scripts on this website and modified:M={}function M.outbound_INVITE(msg) local from = msg:getHeader("...

Resolved! Initiate call to extension using AXL API

Hi there, can some one let me know the soap command in AXL API to initiate call? my requirement is to initiate a call in a given time and terminate after few seconds. thank you

Jtapi programming error with PlatformExceptionimpl exception

Hi all, I am programming the Jtapi to control a phone to call another phone inside the same CUCM. I have three phones A, B and C. I am able to control phone A to make call to B and C. And then disconnect the call. But if I try to control phone A to...

SIP Normalization Script to replace Anonymous ID to ==== callerid

Hi , I need help with creating a SIP Normalization Script to replace Anonymous ID to caller ID's The thing is, when i make a call (from external) to cucm and the extension has forwarderd all calls to another externally number for example ( mobile)...

Wake-up Calls Configurations

Hi, We are planning to configure Wake-up calls for one of our customer, (CUCM 8.6). So we are planning to complete this task using our PMS. So, what are the codes we need to use and parameters to be passed? Regards, Rajitha

Cisco TSP (TAPI) - No DND status change notifcation if softphone goes out of service and comes back in service

Hi, I am using Cisco TSP (TAPI) on windows platform for CTI integration with Cisco platform. I am monitoring softphone (Cisco Unified Client Services Framework) via Cisco TSP (TAPI). This soft phone is linked with my end user who is using Cisco Jabbe...

Resolved! TCL IVR does play busy tone to PSTN callers

Hello Everyone I have a problem about TCL IVR in my case gw does not play busy tone pstn callers. Do you have any ideas what causes the trouble? I have seen smilar case as follows. Call legs is return ls_007 I think some more parameters needs to ...

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Call Control

Forum Posts

Getting Reason: Cancel followed by BYE with Reason Q.850;cause=47 in VRSP logs (NICE Active)

Cisco TSP (TAPI) - Unable to identify which parking device call is coming from

How to get the call data(logs) programatically from makecall application

Resolved! CUCM 12 JTAPI Call

Resolved! How to query the IP address of the phone through API interface

Resolved! How to get the WSDL file for Cisco UC Gateway services API.

Resolved! 2901 FXO to Bogen Multicom 2000 PA system

Resolved! SIP Normalization Script to modify FROM header

Resolved! Cisco CUCM: SIP Normalization Script to change From

Resolved! Initiate call to extension using AXL API

Jtapi programming error with PlatformExceptionimpl exception

SIP Normalization Script to replace Anonymous ID to ==== callerid

Wake-up Calls Configurations

Cisco TSP (TAPI) - No DND status change notifcation if softphone goes out of service and comes back in service

Resolved! TCL IVR does play busy tone to PSTN callers

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