Call Control

Hi,I wanted to know the limitation of CTI Route Point and DN's assigned to cti route point.We are using Cisco Unified CM Administration 10.5 and we are facing some issues regarding CTI route point.We have configure CTI route point named as 1860001 an...

I cobbled together a proof-of-concept Java app that that displays caller id information for incoming calls on the user's desktop, and now our developers wish to replicate my program as a native Windows application.The end-product that we want is a st...

We have a telephony server application that uses 3rd party call control through TAPI. Does Cisco support 3rd Party TAPI on their UCCX line of PBX's?

Hi,I'm trying to monitor calls through TAPI events. I've found an issue on call transfers: if A calls B then B transfers the call to C I get the events for A to B and B to C call but nothing about the A to C call.Any idea how to get this last call's ...

I would like to know how to get the FAC of a call by TAPI, Is it possible ?, thank you very much for your comments ...

Hello all,this is a post to clarify how call transfer works in tcl.Background info and rationale: my goal is to create a full replacement of builtin:Session_Service.C in TCL with superset of enhancements (like talking to and notifying external HTTP s...

I'm looking working on a replacement for a CTI Desktop application that provides screen pops with Caller ID on inbound calls. Currently using a TAPI driver for CTI Desktop.Is JTAPI a option or are there any other ways that can pull this information f...

Hello,I'm currently working on a cisco devnet sandbox environment, which has a CUCM 9.1 and a Jabber guest server.My goal is to connect a softphone i developped to this environment and receive video calls from jabber web pages.The jabber page and the...

Dear all,I'm trying to install CiscoTSP x86 on windows 2003R2 SP2 x86 with no success.I've installed also MSCRV110 (Microsoft C++ Redistreutable 2012) still no succes.I'm getting error in the installation like ""Could not load the dll file EncryptPas...

If no argument is given to the command "infotag get leg_state" there no error from TCL/IVR, but align errors. Also the router can crash but could not reproduce, if I can will post more info here. Can be reproduced with the minimum scriptproc actHando...

I have been using a Cisco 2901 router with FXO cards and a TCL script to detect DTMF digits for a while now.    Since the EOL has been set for these routers, I decided to try the replacement router (the 4331) with NIM cards.    However, I'm having so...

Hi Team,I am looking for a way to capture the SIP/TLS signaling Information for Monitoring on my 3rd Part Monitoring Tool.Is CTI/JTAPI integration with my 3rd-Party Monitoring tool the best way to go forward?Also like in  LYNC  we have the SDN-API to...