Call Control

hi team,Just to clarify a question ...[The requirement is for Finesse Client to pass an unique call id to the CRM app and the CRM to store the call id reference in the case created for this call. The supervisor can open the case and then use the call...

Hi teamassuming that I'm not an expert in development area and especially in APIs I got a question from a financial customer that I really don't know how to address. Question raised from this linkhttps://developer.cisco.com/site/user-data-services/ov...

Hi all, I am trying to set up a Cisco ASR1006 runningCisco IOS XE Software, Version 03.16.01a.S - Extended Support ReleaseCisco IOS Software, ASR1000 Software (PPC_LINUX_IOSD-ADVIPSERVICESK9-M), Version 15.5(3)S1a, RELEASE SOFTWARE (fc1)to help me mo...

why cisco adapt tcl as eem script language but not perl or lua?

Hi team,    how can i configure on Media Sense to recording seletive calls ?  users can only view their own recordings, the administrator can view all the recording.How steps i have to do.Thanks,Jacky

Hello all!  I have been working on a TCL script that performs an external query for CNAM lookups and then modifies the From field in the SIP header to include the returned CNAM then continues with the call.  I have this applied to the inbound dial pe...

Call scenario is:6011 calls route point 6054Treatment is given on 6054Call is redirected from 6054 to 6002Call rings at 6002CallAnswerRequest is attempted on 6002Result is InvalidStateExceptionImplGCID is 590806.CiscoJtapi_1_1.log attached.Important ...

Hi to all.We have implemented a very complex system that controls via JTapi about 60 IP Phones (7975) and over 1200 CTI Ports and 50 Route Points to manage communications towards and from a central control room. In the control room converge all commu...

I'm very familiar with Cisco's Collaboration Service Release (CSR), including CUCM, CUC, etc., but I have a customer situation that is inquiring about "TAPI capabilities."  I do not know more details other than the customer wants to do do various thi...

Hi team.I'm not an expert here and sorry for the silly question.My customer would like to understand if via SIP LUA or other ways it could be possible to "mantain" the "Via" header field when routing a call across CUCM.this the scenarioPhone -- > Exp...

We have a case where the provider seems to go down and jtapi shows ProviderOutOfServiceEvent being queued (jtapi_4_11.log):29513148: Jul 25 00:35:21.201 EDT %JTAPI-PROTOCOL-7-UNK:(P1-10.64.137.37) received Event: com.cisco.cti.protocol.ProviderOutOfS...