Call Control

I try to integrate between IVR and VoiceBot by Customer Virtual Assistant but this feature supoort only google dialogFlow . So I tried to open  live RTP Stream with another Party and redirect streams to VoiceBot , we think in this solution by using C...

I have a unique issue regarding SIP Diversion headers generated by Call Manager.  We have a department using Contact Center Express, and one of the features written into the CCX script for the agents is the ability of the caller to exit the queue and...

Hi, I'm trying to build a couple of custom UDS servers to bind di 2 different user profiles for Jabber. The goal is providing a separated phone book for users with profile A (linked to the UDS Server A) and users in profile B (linked to the UDS Serve...

Hi All, Currently utilising CURRI via Python 2.7 - working fine. However, have a requirement to migrate to Python 3.x for compliance reasons.Unfortunately, the SocketServer application no longer functions as expected in 3.x.I've ran all code via 2to3...

Hello Community, I have been reading CURRI documentation and I found that it is possible to modify the calling number and called number using CURRI, to apply business rules. I tested it calling from one internal agent to another successfully, but I c...

I have a problem in the code with CallCtlConnDialingEv.This is my code for getting calledAddress:String callCalled = Optional.ofNullable(ciscoCall.getCalledAddress()).map(Address::getName).orElse("!EMPTY!");My code for getting currentCalledAddress:St...

When you divert a call with CURRI, you're doing so using the permissions of your ECC profile - thus bypassing whatever permissions the original destination of the call.Am I really the only one thinking this is less than ideal? The divert from an app ...

sql = '''select * from device where name = "ATAD4ADBDCECF72" '''# Execute the executeSQLQuery requesttry:resp = service.executeSQLQuery( sql )except Fault as err:print('Zeep error: executeSQLQuery: {err}'.format( err = err ) )else:print( '\nexecuteSQ...

I try to find solution to integrate cvp with voiceBot place on cloud , i find dialogflow component under cusomter voice assistant (CVA) but support only Google .How to integrate cvp with VoiceBot but send stream (customer voice) to voiceBot and recei...

I have a requirement to disable the Advertise Globally Via ILS for one the directory URIs under Directory Number using AXL in CUCM. Please help.     Thanks & regards, Jyothirmayee Yalapalli

I had to move my .git repository and now I am trying to get Call Studio to bring that up by default when it is launched.I have removed the old repository from my HD, and have removed it from the recent workspaces in Call Studio.I have tried to also r...

When sending a <divert> in CURRI, is there a way I can get the original called destination shown on the final destination? Sorta like you can see when X calls A and A has an immediate forward on B, B sees that the callee is X, and that the call was o...

Hello, is it possible to update lamp status (turn green or red) of a SD BLF using SIP Message (not TAPI) for IP Phone 8800 with on prem CUCM (version 12) ?

CSCuy42107 Add a single-port RTP option to TSPSymptom:TAPI application uses Cisco RtpLib cannot play music / announcement. RTP packets are rejected by Cisco ISR4431 router. There is just silence not even a ring tone.Conditions:This occurs on certain ...