Hello All,
Is it possible to cancel the Parked call reversal?
There is a bad scenario.
1. Agent A received a Call.
2. Agent A Park the Call (Park timer is configured for only 60 seconds)
3. Agent A received another call. (So now he is busy, and only 1 call is allowed on his DN)
4. After 60 seconds Parked call try to revers back on Agent A phone.
5. But because he is busy on another Call & maximum call allowed is 1 so call is rejected.
6. Call ended, which is very bad.
Can anyone have any solution?
