CSCuc72315 - CVP RNA results in call resent to same agent before set to no ready

[warrant3842]

Does anyone else have this issue in ICM 11.6, CVP 11.6 and Finesse 11.6?

[mmbace]

Hi,

we have the same problem on ver. 11.5

[engremongaber]

I'm running 11.5 and having the same issue

[Slavik Bialik]

Hi,

You mean that when a call is arriving to an agent and then it goes to RONA and agent won't turn to NOT READY state and he gets the call all the time, right?

If that's the case, I had this issue, too. Till I found this Cisco bug: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy04284

The workaround fixed the issue for me, they asked to change the Ring No Answer Time in the Agent Desk Settings to be blank. I tried that and it is working.

[eric.butcher]

I am seeing this in Finesse 11.6 with CVP 11.5 ES12 and UCCE 11.5.  I have a tac case open on it now.