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Error: Application not allowed to install thousandeyes agent ISR4221

plgame
Level 1
Level 1

i try to install thousandeyes agent on CISCO 4221 but it show error 

cisco4221#app-hosting install appid thousandeyes_enterprise_agent package flash:thousandeyes-enterprise-agent-4.4.2.cisco.tar
% Error: Application not allowed

% Error: Application not allowed

how to resolve this issue ?

i think thousandeye is support for ISR4221

https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/installing/cisco-devices

cisco#sh iox-service

IOx Infrastructure Summary:
---------------------------
IOx service (CAF) : Running
IOx service (HA) : Not Supported
IOx service (IOxman) : Running
IOx service (Sec storage) : Not Supported
Libvirtd 5.5.0 : Running

 

sh version
Cisco IOS XE Software, Version 17.09.04a
Cisco IOS Software [Cupertino], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9_IAS-M), Version 17.9.4a, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2023 by Cisco Systems, Inc.
Compiled Fri 20-Oct-23 10:57 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2023 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: 16.12(2r)

R4221.G41070 uptime is 1 day, 17 hours, 46 minutes
Uptime for this control processor is 1 day, 17 hours, 48 minutes
System returned to ROM by Reload Command at 17:26:54 BKK Wed Apr 24 2024
System restarted at 17:31:49 BKK Wed Apr 24 2024
System image file is "flash:isr4200-universalk9_ias.17.09.04a.SPA.bin"
Last reload reason: Reload Command

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

 

Suite License Information for Module:'esg'

--------------------------------------------------------------------------------
Suite Suite Current Type Suite Next reboot
--------------------------------------------------------------------------------
FoundationSuiteK9 None Smart License None
securityk9
appxk9


Technology Package License Information:

-----------------------------------------------------------------
Technology Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------
appxk9 None Smart License None
securityk9 None Smart License None
ipbase ipbasek9 Smart License ipbasek9

The current throughput level is unthrottled

Smart Licensing Status: Smart Licensing Using Policy

cisco ISR4221/K9 (1RU) processor with 1655305K/3071K bytes of memory.
Processor board ID FGL224215WC
Router operating mode: Autonomous
2 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
7086079K bytes of flash memory at bootflash:.

Configuration register is 0x2102

1 Reply 1

balaji.bandi
Hall of Fame
Hall of Fame

As per i know it required 8GB RAM , check License requirement.

cisco#sh iox-service

is this output from same router ?

 

BB

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