SSM On-Prem - The requested user is not found issue.

[don.click1]

First - I am not sure I am in the right board - its not clear where this product falls.. 

I have had Cisco SSM on-prem installed and working for well over 2 years.  I believe we are on version 8.202308. 

I attempted to login today and I am getting the dreaded "The requested user is not found" error.  both on the normal login page and admin page. 

I can login to the CLI, but I don't see any obvious issues with the server. 

Can someone please direct me to where we can get some support for this tool? 

[balaji.bandi]

if you able to login to cli try below :

https://community.cisco.com/t5/network-management/need-help-to-reset-on-prem-license-manager-ui-admin-password/td-p/4507772

[don.click1]

sorry - that did not work. still getting the same error message. 

[balaji.bandi]

what error message you need show is what you getting there  ?

[don.click1]

as stated in the original post - any attempt to log in with the admin user gives "The requested user is not found".  Same for any of my TACACS+ accounts.  screenshot attached. I have verified the TACACS+ config via the command line, but still cannot log into the server. 

[burkekb]

Did you ever find a fix to this?  I have the exact same problem.