FAILURE - Problem connecting to TAS?

[godan.tamas]

Hi,

We are using Webex XML API, and we are getting the following error response for a SetUser XML request (for "mt-trial" site):

<?xml version="1.0" encoding="UTF-8"?>

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user">

    <serv:header>

        <serv:response>

            <serv:result>FAILURE</serv:result>

            <serv:reason>Problem connecting to TAS</serv:reason>

            <serv:gsbStatus>PRIMARY</serv:gsbStatus>

            <serv:exceptionID>000026</serv:exceptionID>

        </serv:response>

    </serv:header>

    <serv:body>

        <serv:bodyContent/>

    </serv:body>

</serv:message>

I've searched the website but cannot find a solution, or even information about this specific failure. Could you tell me the reason for this 000026 error?

The XML API reference (Cisco WebEx XML API) does not list this error code.

I tried upgrading our xsd files from the very old 4.x to the latest 9.0.0 SP4 API version to see if that helps, but we still get the same error message.

Tamás

[mifierro]

Greetings! The exception you are receiving normally points to a time-out communicating with the TSP adapter. This probably means that the phone number entered could not be validated via your TSP provider. I recommend double-checking the phone number with you TSP provider, and also try using the number in the WebEx web UI to make sure it works from there.