Solved: Chat failure

echiyahya · ‎02-14-2016

Hi,

i have iphone and DX80 registred to CUCM and IM&Presence i cam make voice and video call the two device but i can't chat between the two device.

Murali_DS · ‎02-15-2016

Hi,

Can you make sure if you selected the account type as Im & Presence?, also check your connection Status to Softphone, If not verify the UC Service for Im& Presence is configured in CUCM and verify the checkbox for "Enable user for IM and presence" is enabled.

View solution in original post

Murali_DS · ‎02-15-2016

Hi,

Can you make sure if you selected the account type as Im & Presence?, also check your connection Status to Softphone, If not verify the UC Service for Im& Presence is configured in CUCM and verify the checkbox for "Enable user for IM and presence" is enabled.

echiyahya · ‎02-15-2016

thanks for help problem resolved