Cisco Jabber (All Editions): how to backup/export the information?

[raziel78kain]

Hello,

we have some Cisco Jabber 11.x (All Editions: Windows, Android, IOS, ...).

We would like to backup/export the information from the various clients (e.g., the contacts, the chats, the attachments, ...).

How can we achieve this goal?

TIA and regards.

[Jaime Valencia · Accepted solution]

AFAIK there's no way to do any of that, the contacts and lists are stored in the IM&P DB, the chats are in a secure .db file, and attachments (assuming they were 1:1) would be in a folder

[Matthias Dohm · Accepted solution]

Hi,

the contact-lists are stored on the IM&P server. You can export/import them on the admin page and they are backed up with the rest of the system.

The history is stored locally. On Windows, there is a .db file under AppData/Local/Cisco/.../History. This is an SQLite database, that is used to be unencrypted in Version 10.6 and probably still is (I don't have a version 11 to check at the moment). But there are tools like http://sqlitebrowser.org/ you can use to open the file and check its contents. You can backup and restore that file.

Matthias