Cisco Jabber shows cannot communicate to the server

[chandru_bbc]

Hi

We have cisco jabber 11.0 and its giving cannot communicate to the server error.

I tried to reset the jabber,recreate the user from EU config. Still getting the same error.

When I check in teh advanced settings there in the server window I am not seeing my server address.

I tried to change from automatic to manual by selecting the Cisco IM and presence server. then checked the use the following server address.

then save,results the same error.After that I go and check the server column and found empty value.Like this i am getting some few users.

How do i troubleshoot.

[Jaime Valencia]

Are you using DNS SRVs??

Have you confirmed nothing is blocking communication??

No DNS issues??

Can you login with the same credentials to the user page??

Have you gathered a PRT and reviewed it???

[chandru_bbc]

Yes I tried to login with the sane credentials to the user page and it worked.

How do I check the DNS SRVsand DNS issues? Need to look at the PRT files.

[Jaime Valencia]

That's basic networking... use nslookup for SRVs and, DNS, well, make sure you have the right DNS settings and servers are pointing to the right server.